Frequently Asked Questions


Product Support

+ Where can I find the serial number on my TaylorMade clubs?- Where can I find the serial number on my TaylorMade clubs?

The serial numbers can be found etched into the back of the hosel on drivers, fairways, and rescue clubs. For iron sets, the serial number can be found on the 5-iron (or the 7-iron for newer product), and neither wedges nor putters will have a serial number.

+ How do I find a TaylorMade retailer near me?- How do I find a TaylorMade retailer near me?

We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.

+ I have scratched the paint on my club. What can I do?- I have scratched the paint on my club. What can I do?

Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service.

+ How should I clean my clubs?- How should I clean my clubs?

To clean your TaylorMade clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5-10 minutes with your clubs after each round can keep your clubs looking like new.

+ How can I find replacement grips that will fit my clubs?- How can I find replacement grips that will fit my clubs?

We do have a number of different options of grips that fit our clubs. Your local authorized TaylorMade retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.

+ How do I register my TaylorMade club(s) online?- How do I register my TaylorMade club(s) online?

To register your new TaylorMade club(s), please visit our Product Registration page.

For insurance purposes, registration of your club(s) can verify purchase if they are ever lost or stolen.

+ Does TaylorMade do any club refinishing?- Does TaylorMade do any club refinishing?

As a manufacturer of new golf products, TaylorMade does not refinish or refurbish clubs.

Warranty

+ Why should I be concerned about counterfeit clubs?- Why should I be concerned about counterfeit clubs?

While many counterfeit clubs look strikingly similar to the clubs they try to emulate, they fall well short in the area of playability characteristics.

Authentic TaylorMade golf clubs have a serial number on the hosel of each wood and on the 5-iron or the 7-iron (depending on the model) in each set of irons. If your club does not have that serial number, it may not be a genuine TaylorMade.

+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?

If you have broken your TaylorMade club, please take it in to your nearest TaylorMade retailer for evaluation. The retailer will call in the damaged club, and have it sent in to us for repair/replacement. To exercise our two year warranty on our clubs, you do not need a receipt or proof of purchase unless it is specifically requested. To be covered by our two year warranty, you must have your sales receipt from the authorized TaylorMade retailer. The consumer may be responsible for shipping charges to return the defective product back to us. TaylorMade will return the repaired or replaced product at no charge.

To view our warranty policy online, please visit our Warranty Information page.

+ How long is the warranty on my TaylorMade clubs?- How long is the warranty on my TaylorMade clubs?

Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized TaylorMade retailer.

To view our warranty policy online, please visit our Warranty Information page.

+ Who determines if the damages to my club is normal or customary?- Who determines if the damages to my club is normal or customary?

Although we are committed to being the best performance golf brand in the world, there is a very slight chance that a warranty situation may occur. Warranty details can be found on our Warranty Information page.

You can locate a TaylorMade retailer in your area by using our Retail Locator.

+ What would void the warranty on my TaylorMade club?- What would void the warranty on my TaylorMade club?

Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is TaylorMade's sole discretion to determine whether any damage was caused to the club by any conventional modifications.

+ Where can I find your warranty policy online?- Where can I find your warranty policy online?

To view our warranty policy online, please visit our Warranty Information

Company

+ How do I enquire about Employment Opportunites?- How do I enquire about Employment Opportunites?

If you are interested in employment with TaylorMade Golf, please send a CV and covering letter to cara.potter@tmag.com or write to us at:

TaylorMade-adidas Golf,
Viables Business Park,
Jays Close,
Basingstoke,
Hampshire,
RG22 4BS

+ How can I get Custom Fit?- How can I get Custom Fit?

For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.

Please click here for more information on TaylorMade custom fitting.

Our Customer Relations Team would also be glad to help you locate a TaylorMade custom fitting account near you. Please view our Customer Service Europe locations to speak with a customer service specialist, or complete the Online Contact Form.

While TaylorMade does not have a custom fitting facility open for public use, there are a select few accounts that provide the same fitting that we provide our top tour professionals. These accounts are certified and trained on the TaylorMade MATT System. The Motion Analysis Technology by TaylorMade system, or MATT, gathers vital swing information and statistics using multiple high-speed cameras. MATT distills that information to create a remarkably sophisticated three-dimensional computer animated image of your swing which is viewable from every angle. MATT also executes a multitude of calculations and measurements to develop a data-driven personal club recommendation. For more information on the MATT system and a list of MATT certified club fitters, please visit the TaylorMade Performance Labs page.

To view a current TaylorMade Demo Days schedule, visit our Demo Days page.

If there is not a demo day in your area and you would like a larger selection of clubs to hit, we suggest that you visit your local TaylorMade custom fitting facility by using our Custom Fitting Locator.

They will normally have more clubs to offer for demonstration and most of the locations are at outdoor range facilities. Please be sure to call in advance.